If you receive an error message when registering your (credit) card, please confirm the following points:
- Your card information is entered correctly.
- Your card is valid for international use.
- Check the 3-D Secure settings of your card. For more details, please refer to the [ About 3-D Secure page ] .
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Prepaid, debit, and cards issued outside of Japan may not work. (Please note that we only officially accept credit cards, and other types of cards like debit cards simply may not work.)
Also, please allow some time and try again later as you may be encountering a temporary error. - We would like to remind you that at DLsite, all card payments are processed as credit transactions, and you cannot make debit or POS (point-of-sale) transactions with your card. Therefore, a charge will not be deducted from your bank account until the next payment date, and should thus be pending until that day.
- Finally, please refrain from opening multiple DLsite windows / tabs when attempting to save your card details / make a transaction.
Sometimes changing certain computer settings will allow a payment to process properly.
If your issue is still not resolved, please attempt the following steps:
- Try clearing your internet cache. See [ How can I clear temporary Internet (cached) files? ] for details.
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Delete your cookies by clicking the following link:
http://support.dlsite.com/cookies/del.cgi
(You may need to click the link a few times to clear everything) - Try using a different browser. See [ What are DLsite's system requirements? ] for details.
- Your card may have restrictions in place related to how much can be spent in a single transaction. (If possible, please attempt a purchase with a lower purchase total.)
- Try disabling any ad-blockers you may be using.
- If your browser security level is set to high, try lowering it.
- If cookies are disabled, try enabling them.
- If you have any browser plugins enabled, please disable them.
(This includes Adblock or other ad blocking, security related plugins.)
If the error continues, charge/s to your card from DLsite may be being rejected for some reason.
As we cannot tell what the cause is from our end, you should try contacting your card issuer for more information.
If none of these solutions solve the problem at hand, please consider using a different payment method such as [ Electronic Money ] and / or refer below.
■Alternative Payment Solution
"comipoPay" (PayPal purchasing in the comipo section.)
If you continue to encounter trouble making purchases on DLsite via conventional methods such as credit card payment, there is an alternative method we refer to as "comipoPay" for purchasing DLsite points in the comipo section of the website. It is possible to utilize PayPal as the payment handler for such transactions. For more information, please refer to the following pages:
Purchase Points: PayPal
https://www.dlsite.com/comic/mypage/user/buy/point
What are DLsite points?
https://cs.dlsite.com/hc/en-us/articles/360061547694
* The payment handler for comipoPay transactions is PayPal. Which is different from the payment handler that we generally use for credit card transactions on DLsite.
This has proven to be quite helpful for some international customers who have debit / credit cards from card issuers that experience trouble making transactions via "DG Financial Technology, Inc."