Please confirm the following points below.
■Has the coupon issuing period passed?
If the coupon issuing period has passed, you can no longer receive the coupon.
■Do you have multiple user accounts?
Coupons are issued to the user ID associated with the e-mail address only.
They cannot be used for other user IDs.
■Was the product acquired with a Gift Code?
Products acquired with a Gift Code are not eligible for coupons issued based on product purchase.