If your computer breaks down, gets replaced, or is otherwise unusable, or if you've had to recover your OS or otherwise reformat, causing you to lose your soft-denchi, you will need a new one.
In this situation, you will not be able to use your old soft-denchi number. Please visit the product re-download page to issue a new number.
Visit Purchase History under My Page, then click the download button to open the [ soft-denchi No. Check & Download ] .
Click the "Reacquire soft-denchi No." to be issued a new number.
When recovering your OS or reformatting your computer, your old soft-denchi number can be utilized via the [ soft-denchi Supervision Service ]