About Account Creation / Login

Account Creation

• How can I make an account?
• Does it cost to become a member?
• I have a problem receiving emails from DLsite

Log In

• I have forgotten my Login ID and/or password
• The error message "Login ID/password combination you entered is incorrect." appears when attempting to log in
• Preventing unauthorized access
• The error message "Login failed" appears when attempting to log in
• When I logged in, I got a "For security purposes we have sent an email to your registered email account" message
• I want to confirm my login history.

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Account Information / History

• My Purchase History disappeared
• I want to check my product purchase history
• I want to change my login ID/email address/password
• Purchased product(s) does not appear in my Download History
• I want to download the product(s) I purchased as a guest in the past
• How can I delete my account?

Feature Settings / Confirmation

• What are Product Ratings?
• How do I select/delete My Favorites?
• What is a notification email?
• How can I save my Search Conditions?
• How can I add items to my Follow List?
• What are Non-Displayed Product Settings?

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Two-Factor Authentication

• What is Two-Factor Authentication?
• I want to set up Two-Factor Authentication
• About Two-Factor Authentication Apps
• I want to disable Two-Factor Authentication
• An error occurred when entering the Authentication Code displayed in my authentication app.
• I uninstalled the linked authentication app used to set up Two-Factor Authentication

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About Privacy Policy

• About Our Privacy Policy