About Product Purchase / Payment

Payments

• What payment methods do you accept?
• About Currency Display Settings
• I accidentally paid twice.
• About Purchase Order History
• What is "Buy Now"?
• About Payment Agency

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Credit Card

• I get an error message when paying with or registering a (credit) card
• I want to delete my credit card information.
• About 3-D Secure

Convenience Store Prepayment

• How do I prepay via convenience store?
• I want to cancel my convenience store prepayment.

atone / AFTEE

• About atone Next-Month Payment (Convenience store/Bank transfer)
• How do I register for/use atone?
• The order was processed by atone, but my purchases weren't reflected
• 【atone】I lost or did not receive an invoice.
• 【atone】What does the invoice look like?
• 【atone】I missed the payment deadline.

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Paidy

• I don't know how to register for/use Paidy
• About Pay Later (Paidy)
• The order was processed by Paidy, but my purchases weren't reflected
• 【Paidy】I haven't received my invoice・I lost my invoice

Electronic Money

• Only my electronic money balance was deducted.
• I want to see my BitCash balance.
• I did not enter my WebMoney code but my point purchase went through.

Sale, Limited Stock Products, Free Products

• The sale or promotion discount is not applied
• Tell me about limited stock products.
• Tell me about free products
• Where do I purchase limited-time free products?
• What's the difference between [ Set Discount ] and [ Bulk Buy ] promotions?

Points

• I purchased a product, but didn't receive any points
• I rated a product, but didn't receive points
• I want to purchase DLsite points
• My points disappeared
• I purchased DLsite points but I haven't received any points.
• I accidentally purchased an illegitimate code.

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Coupons

• I can't use a coupon for my purchase
• What is a coupon? How can I use it?
• I want to confirm what coupons I have
• My coupon disappeared
• I didn't receive a coupon

Gifts

• Tell me about DLsite Gift
• I want to purchase a DLsite Gift Code
• I want to give out the DLsite Gift Code I purchased
• I can't use a Gift Code