My purchases don't display on DLsite Play

Please try the following points below.

■Sync your library

Try pressing the [Sync Library] button found on the DLsite Play side menu.

■Clear the browser cache and delete cookies

Cached files and / or cookies in your browser may be corrupted. Please try clearing the browser cache and cookies.

For how to clear cached files and cookies, please refer to [ How do I clear temporary internet (cached) files and cookies ].

■Reset DLsite Play settings to default

Click the [Reset all settings to defaults] button under [Settings], then try restarting your browser.
* This process will not delete any of your purchases.

■ Logged in with a Different Account

It is possible that you are logged in with an account registered under a different email address than the one associated with your purchase history.
Additionally, you may have created and logged into a new account using a social media account without linking it to your existing account.

If you have other email addresses, please check the [ password reset page ] to check the login ID of your existing account.
The login ID will be included in the email sent to you.

If you have forgotten your login ID/password and no longer have access to the email address you registered with, please submit a [ user registration confirmation request ].

■For convenience store prepayment

In the case of convenience store payment, purchases take approximately 5-30 minutes to display in your Library (Purchase History).

■Remove the product from the Hidden Product List

To remove products from the Hide List, go to [Settings] --> [Hidden Product List].