Product Troubleshooting

Download / Decompression

• Product won't download/download fails
• I don't know how to decompress (extract) files.
• An error occurs when attempting extraction of a file.

Running Games / Viewing Works

• My PC game will not start.
• About Soft Subtitles
• How can I set Windows 10 to Japan/Japanese?
• RPG Tkool / Maker product displays an "RGSS**.dll not found" error
• Can I run a product purchased on PC on smartphone?
• I can't install an APK

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Browser Streaming (DLsite Play)

• My purchases don't display on DLsite Play
• What is browser streaming (DLsite Play)?
• What are the recommended device settings for DLsite Play?
• DLsite Play won't load, and the screen is white
• I get an error "Failed to acquire product information"
• I can no longer temporarily save on Dlsite Play

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Comic / Voice Comic / Novel Viewer

• What is Comic Viewer?
• What is the Voice Comic Viewer?
• What is Novel Viewer?
• What is the WEBTOON Viewer?

DLsite Nest

• Tell me about DLsite Nest.
• Clicking the PLAY button does not start the game.
• I want to cancel my download.
• Purchased product(s) don't show up in my library.
• My download stops before it is complete.
• A voice comic product won't playback in DLsite Nest.

Special Viewer

• What is a special viewer?
• DLsite Viewer User Manual
• I cannot open a file with .cpd / .dlst.

User Authorization

• About User Authorization
• I get an error message and error code when attempting user authentication
• An unknown error has occurred in processing the license. [SAK1053-1202]

PlayDRM

• What is PlayDRM?
• Where can I check my license key / serial number?
• "Failed to connect to the authentication server." (connect ETIMEDOUT)
• A different serial number was displayed / authentication was unsuccessful
• I reached the serial key reissue limit
• A short while after launching a (PlayDRM) game, it suddenly closes

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Soft-denchi

• About soft-denchi
• Where can I check the soft-denchi number?
• I want a new soft-denchi number.
• I want to use my soft-denchi number on another PC.
• soft-denchi displays an error code.
• How to handle problems with soft-denchi

Serial Number Issuing

• About products that require a serial number (product ID)
• Where can I check my serial number?
• I get an "authentication limit exceeded" error.

Buddy

• About Buddy (L.A.C. Code)
• Where can I check the Buddy (L.A.C. code)?
• I'm getting a "this L.A.C. code's license has ended" error

ImagineVR

• About ImagineVR
• What is VR?

DLsite ADV

• What is DLsite ADV?
• Error code: dloe00001

Pre-order Bonuses / Bonus Codes

• I want to check my bonus codes
• About preorder bonuses

Viruses / Anti-virus Software

• How do I change my security software settings?
• I want to check what security software I'm using
• I get a virus infection warning
• I get an error "Windows protected your PC"