How do I change my security software settings?

If you ever encounter a game or software that does not run / startup, spits out an error when attempting to, or displays odd behavior, it may be a sign that it is being restricted or blocked by your security software. 

Note: Over the years, DLsite has received thousands of false-positive reports where "certain" anti-virus software are simply incompatible with Japanese fonts in .exe format games / encrypted data in DRM protected products. (This tendency has been extremely noticeable with so-called "free" anti-virus software, so please keep this in mind.)

 

If all else fails you may wish to try turning off temporarily the firewall settings of Windows and other security software when downloading, extracting, and executing the file... AND setting an exception rule for the product folder / files in your anti-virus.

For ease of reference, we have provided some quick links below for commonly-used security software. 

 

■Windows Defender

Setting an exception / How to disable

* These links will transfer you to Microsoft's support page

 

■Norton Internet Security

Setting an exception / How to disable

* These links will transfer you to Symantec's support page

 

■Kaspersky

Setting an exception / How to disable

* These links will transfer you to Kaspersky's support page

 

■ESET Smart Security / ESET NOD32 Antivirus

Setting an exception / How to disable

* These links will transfer you to Canon IT Solutions' support page

 

■avast!

Setting an exception / How to disable

* These links will transfer you to avast!'s support page

 

■Virus Buster

Setting an exception / How to disable (Japanese language webpage)

* These links will transfer you to Trend Micro's support page

 

■McAfee

Setting an exception / How to disable (Japanese language webpage)

* This link will transfer you to McAfee's support page

 

■Super Security ZERO

Setting an exception / How to disable (Japanese language webpage)

* These links will transfer you to SourceNext's support page

 

■Virus Security ZERO

Setting an exception / How to disable (Japanese language webpage)

* These links will transfer you to SourceNext's support page