[IMPORTANT] Guide to Support Desks

Inquiries requiring account or personal information cannot be answered or handled in the community.
Please contact the official Help Desk directly for these matters.

Example: Refund & Return inquiries
https://cs.dlsite.com/hc/en-us/requests/new?ticket_form_id=12133863028633

Furthermore, for inquiries regarding external services such as serial codes (point purchases), please contact that service's operating company directly.