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DLsite以外で購入されたシリアルコードについては回答することができません。購入された各サイト様に直接お問い合わせをお願いいたします。
■Help page ・[[a href="https://cs.dlsite.com/hc/en-us/articles/360061584954" target="_blank"]]I can't use a coupon for my purchase[[/a]] ・[[a href="https://cs.dlsite.com/hc/en-us/articles/1500003139222" target="_blank"]]What is a coupon? How can I use it?[[/a]]
■Help page ・[[a href="https://cs.dlsite.com/hc/en-us/articles/1500003140202" target="_blank"]]I didn't receive a coupon[[/a]]
■Help page ・[[a href="https://cs.dlsite.com/hc/en-us/articles/360061585274" target="_blank"]]My coupon disappeared[[/a]]
■ヘルプページ ・[[a href="https://cs.dlsite.com/hc/ja/articles/17909850923801" target="_blank"]]「まとめ買い」と「セット割」のキャンペーンの違いについて[[/a]] ・[[a href="https://cs.dlsite.com/hc/ja/articles/4404153927449" target="_blank"]]セール・キャンペーンの割引が適応されていない[[/a]]
[[b]][[font color="red"]]【Please check once】[[/font]][[/b]] We have received an overwhelming number of inquiries regarding points purchased on external sites. Regarding the status of points purchased on external sites, DLsite does not have detailed information and is unable to assist. Therefore, we kindly ask that you contact the external site where you purchased the points directly. ■Help page ・[[a href="https://cs.dlsite.com/hc/en-us/articles/360063403693" target="_blank"]]I purchased DLsite points but I haven't received any points.[[/a]]
■Help page ・[[a href="https://cs.dlsite.com/hc/en-us/articles/1500003131102" target="_blank"]]I want to purchase DLsite points[[/a]] ・[[a href="https://cs.dlsite.com/hc/en-us/articles/360063403693" target="_blank"]]I purchased DLsite points but I haven't received any points.[[/a]] ・[[a href="https://cs.dlsite.com/hc/en-us/articles/33517537720601" target="_blank"]]Inputting DLsite Points Serial Code Displays An Error[[/a]] ■Video ・[[a href="https://www.youtube.com/watch?v=VR7HwPZ0BLE" target="_blank"]]Buying DLsite Points: On a computer[[/a]] ・[[a href="https://www.youtube.com/watch?v=qP3Mvyu5RR4" target="_blank"]]Buying DLsite Points: On a smartphone[[/a]]
■Help page ・[[a href="https://cs.dlsite.com/hc/en-us/articles/360061579174" target="_blank"]]My points disappeared[[/a]]
Many inquiries are resolved by reading the following article on the help page. ◆[[a href="https://cs.dlsite.com/hc/en-us/articles/14545998202777" target="_blank"]]About Purchase Order History[[/a]]
[[b]][[font color="red"]]【一度ご確認ください】[[/font]][[/b]] お支払い方法を『みんなの銀行』に設定した上で「購入を確定する」を選択した後、「みんなの銀行」アプリから「みんなの銀行が許可を求めています」と通知が届きます。 「みんなの銀行」アプリを開いていただき、[[font color="red"]]「許可する」をご選択いただかないと決済が完了せず、ご注文がキャンセルされてしまいますのでご注意ください。[[/font]] ※通知をOFFにしている場合は通知が届かない可能性がございます。 その場合も「みんなの銀行」アプリを開いていただき、「許可する」をご選択いただければ決済が完了します。
Many inquiries are resolved by reading the following article on the help page. ◆[[a href="https://cs.dlsite.com/hc/en-us/articles/33517537720601" target="_blank"]]Inputting DLsite Points Serial Code Displays An Error[[/a]
Please enter the time and date the issue occurred.
If one wasn't used, please enter "none".
Ex. JCB…
NICOS, Rakuten, etc.
Please input the code beginning with BPT
Many inquiries are resolved by reading the following article on the help page. ◆[[a href="https://cs.dlsite.com/hc/en-us/articles/360061584954" target="_blank"]]I can't use a coupon for my purchase[[/a]]
If you have not received your serial code after waiting some time, make sure to check your spam folder. If the serial code is not there either, then please direct your inquiry to the site which you purchased from.
Safari、Chrome、etc.
If you only just conducted your purchase, please send an inquiry via "About Payments". It may take some time to look into the situation.
In the case of multiple products, please enter them all. The product number is the number found in the product page URL starting from "RJ", "VJ", "BJ", etc. When contacting us, please include the full number along with the "RJ", etc. classification.
Many inquiries are resolved by reading the following articles on the help page. ◆[[a href="https://cs.dlsite.com/hc/en-us/articles/360061585274" target="_blank"]]My coupon disappeared[[/a]] ◆[[a href="https://cs.dlsite.com/hc/en-us/articles/360061579174" target="_blank"]]My points disappeared[[/a]]
Many inquiries are resolved by reading the following article on the help page. [[br]]◆[[a href="https://cs.dlsite.com/hc/en-us/articles/1500002984762" target="_blank"]]I get an error message when paying with or registering a (credit) card[[/a]]
After payment, it may take around 30 minutes for you to receive your purchases online.
If you do not pay within 3 days (by 23:59 (JST) two days after the order), the order will be cancelled automatically.For further details, please read the following help page. ◆[[a href="https://cs.dlsite.com/hc/en-us/articles/1500002984662" target="_blank"]]I want to cancel my convenience store prepayment.[[/a]]
If you see Error Code: 202, please contact BitCash support. In many cases we are unable to identify the issue on our side, and it may take longer to investigate than usual.
If you have multiple accounts, new coupons will not be issued. Owning multiple accounts is against the site's User Agreement.
There are certain conditions for points to be awarded. Please read the folllowing help pages ◆[[a href="https://cs.dlsite.com/hc/en-us/articles/1500003095942" target="_blank"]]I purchased a product, but didn't receive any points[[/a]] ◆[[a href="https://cs.dlsite.com/hc/en-us/articles/1500002937641" target="_blank"]]I rated a product, but didn't receive points[[/a]]
Please enter the time and date the issue occurred. Many inquiries are resolved by reading the following article on the help page. ◆[[a href="https://cs.dlsite.com/hc/en-us/articles/360061585274" target="_blank"]]My coupon disappeared[[/a]]
The 20-digit code found in the Details of the payment (check user History in the PayPay app).
For payments with electronic money, please enter in the payment number. Please do not include your credit card number.
[Announcement] [[font color="red"]]We have created a dedicated thread on the Help page’s community forum to provide a space where users can discuss and seek advice on issues with one another.[[/font]] ・[[a href="https://cs.dlsite.com/hc/ja/community/topics/59982083350425" target="_blank"]]Click here for help with your concerns[[/a]] If you have any questions—such as about the purchase process, how to view works, or how to use points—please feel free to post them here. Click here for help with any issues you may have.